Assets, policies & support

Asset tracking

Assets assigns company property — laptop, phone, access card, furniture — to an employee, with the assignment history kept. An employee sees what's allocated to them on their Assets page; HR manages the register and reclaims items during offboarding.

Policy vault

The Policy Vault is the company's canonical set of policies — leave policy, code of conduct, expense policy, security policy. HR_POLICIES_MANAGE publishes and updates them; every employee has read access from their own Policy Vault page, so "what does the policy actually say" has one source.

Support tickets

Two ticket streams:

Stream	Between
Internal support	Employee ↔ HR	HR / IT questions, requests, issues — HR_TICKETS_MANAGE to work the queue
Client tickets	Company ↔ HridaOne platform	Raised to the Global Admin's Support Tickets queue for platform-level help

Notifications

Every portal has a Notifications feed. The system posts to it on the events that matter — a leave decision, a payslip published, a document to sign, a correction request, an approaching subscription renewal — and admins can send announcements to their company. Employee and admin notification streams are separate.